Our Terms

What are the website’s terms and conditions?

Updated on 12 July 2018.

This website is owned and operated by Coving and Mouldings a company registered in England and Wales whose registered office is at Unit 8, City Business Centre, Brighton Rd,Horsham, RH13 5BB. Our registered VAT number is GB293304015

WEBSITE TERMS

The Terms and Conditions apply to your use of the Coving and Mouldings website at www.covingandmouldings.com (the “Website”) and to any products you purchase from Coving and Mouldings via any technology or device such as tablets, mobile phones or laptops. By accessing, browsing, using, registering with, or placing an order on our Website, you confirm that you have read, understood and agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Cookie Policy govern your use of our Website.

YOUR USE OF THIS WEBSITE

You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or anyone else’s access.

You may not, without our prior written permission, copy or reproduce in any form images and materials on the Website

USE OF THIS WEBSITE FROM OUTSIDE THE UK

Those who choose to access this Website from locations outside the UK should note that we reserve the right to limit supply of orders to clients within the United Kingdom.

OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Coving and Mouldings.

Your use of the Website and its contents implies no rights to you in relation to our intellectual property rights, or that of 3rd parties, in the Website or its contents. By submitting information or other content to the website you confirm that you have the right to use the same.

Accuracy of content
Images and data shown on this website are correct as of the 12.07.2018. Clients looking for exact dimensions for coving and mouldings and advised to use our sample service to verify that full lengths will be fit for purpose.

Damage to your computer or other device

Coving and Mouldings uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. Except where required by applicable law, Coving and Mouldings shall not be liable to any person for any loss or damage they suffer as a result of using this website.

GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale (“General Terms and Conditions of Sale“) apply to any order you place through www.covingandmouldings.com and any products you purchase from Coving and Mouldings over the phone or email.

WEBSITE PURCHASES

In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not, agree you must not order any product or service through the Website.

OPENING AN ONLINE ACCOUNT AND PLACING ORDERS

To place an order, you can open an account with us which will require you to provide some compulsory personal information.

Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

It is your responsibility to maintain the confidentiality of your password and account information. Coving and Mouldings shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us. If Coving and Mouldings is suspicious of any fraudulent activity coming from your account, we reserve the right to deny access.

ACCEPTANCE OF YOUR ORDER

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s). Prior to despatch of the product(s), Coving and Mouldings has the right to decline an order for any reason, including legal and regulatory reasons.

The duration of our contract with you will start from when your order is dispatched.

In relation to Custom Made orders amendments and cancellations cannot be accepted once production has commenced.

If we cannot supply you with the products ordered, we will not process your order, inform you of this via email and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

PAYMENT

During the checkout process, you will need to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours and not that of a third party. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products ordered, should you wish to purchase identical products for a gradual refurbishment/installation project we advise you to buy these no more than a few weeks in advance, as this will ensure any adhesives ordered will arrive well within their “use by date”.

All products ordered will remain the property of Coving and Mouldings until we have delivered them to the address specified by you. If your payment is not received (reversed payment by your card provider) and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date Coving and Covings reserve the right to implement legal action.

DELIVERY AND COLLECTION
Delivery (including delivery charges and timescales)

Delivery charges and timescales vary depending on the quantity of materials ordered, the service you select and the delivery address. The majority of order will be delivered within 2-3 working days. If we anticipate a delay one of our customer service advisors will be in touch to inform you about anticipated delays.

Shipments can only be made to a UK address with the correct post code. If no one is available at a residential or other address at the time of delivery our couriers will attempt re-delivery once. Please note there is only going to be one attempt at re-delivery before your order is returned to the warehouse. Any subsequent additional shipping costs may be chargeable.

Free delivery applies within the UK on orders over £350 online in a single order delivered to a single address.

All risk in the products you order (including risk of loss and/or damage to the products) will pass to you once they are delivered to the correct delivery address specified on your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

CHANGES TO YOUR ORDER

Any changes to your order must be notified to us in writing and within a reasonable time. Typically, your orders will be processed and packed by 11:00am on the next working day. If you amend or change your order after this time you may find there are changes to your delivery timetable and we may need to charge an additional sum for shipping and/or repacking you order).

YOUR RIGHT TO CANCEL

If you are contacting us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations“)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. This statutory right is separate from our goodwill policy.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. Please note that the delivery charge refund will be to the value of standard delivery.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations may not apply to certain items such as adhesives which are close to their use by date.

To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods or services you ordered, which you can do by filling in the parcel summary when you return your order.

You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.

Products should be returned in or with their original packaging.Coving and Mouldings may require that you print off Collection Paperwork to ensure that our carriers have the relevant documentation to uplift returned goods.

We regret that we can only arrange collections from UK addresses, and that good purchased in the UK cannot be collected outside of the United Kingdom’s boundaries.

This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

For further details, please see the Returns and Refunds section of the Help pages to this Website.

Products lost or damaged in transit

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, therefore we recommend that you choose a recorded delivery service or recognised carrier. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Returns by own courier?

Items returned by courier will have to be returned at your cost unless in accordance with your statutory rights.

Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must notify us with 48h. In these circumstances customers may be asked to take digital photographs of any damages (and email them to us) as this will help us handle your claim. Incorrectly supplied products will be collected by us. We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account applicable provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection (such as adhesives), as outlined above.

YOUR STATUTORY RIGHTS

In addition to our goodwill policy, you also have statutory rights. In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. Within 14 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After the 14 day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a replacement or where that is not possible, or the replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

PRODUCT DESCRIPTIONS

We have tried to ensure that prices quoted on the Website are correct and that all products have been accurately described. However, when ordering products or services through the Website, please note that:

• orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
• all prices are displayed in pounds Sterling inclusive of UK VAT where applicable
• From time to time packaging may vary from that shown on the Website (we reserve the right to make amendments as necessary).
• All Orac products can be bought as individual lengths with exception of Durofoam mouldings which are supplied in box quantities only.
• the weights, dimensions and capacities shown on the Website are approximate only;
• whilst we try to display products accurately on the Website, the appearance when installed will be subject to the consistency of installation;
• all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.You agree that you will not use, sell or supply any product(s) purchased from Coving and Mouldings in an unlawful manner .Customers are advised to ensure that all coving and mouldings are stored horizontally (to avoid any potential distortion before installation). We recommend that adhesives are stored in conditions of at least 5℃. If you have any complaints, please use our customer service number Entire AgreementAny matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
• These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.Law, jurisdiction and language
• Assignment and third party rights
  
  We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
• COMPLAINTS
• LIABILITYThere are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence or for fraud.

  Nothing in these General Terms and Conditions of Sale will affect your statutory rights and, in particular, we will perform our obligations under these General Terms and Conditions of Sale with reasonable care and skill.

  Any products we supply to you should be of satisfactory quality. If, however we deliver a product which does not meet our usual quality standards, you can contact us for replacement or, where this is not possible, for a refund.

  You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

  In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption. Any delayed shipment or damaged goods are factors outside of our control. We cannot entertain claims for lost labour on site, but would respectfully ask critical orders to be placed at least 10 working days prior to installation.

• LEGAL COMPLIANCE

PRIVACY AND COOKIE POLICY

We want to reassure you that we treat your details carefully and your data with the utmost respect. We take proactive approach to ensure the necessary steps are taken to protect the privacy of its users.

WHO IS COLLECTING YOU DATA AND HOW IS STORED?

Coving and Mouldings is data controller and processor. We use a password protected data management, email and accounting software to hold our data. Our passwords meet the required security standards. Our printed documentation is held securely.

WHAT DATA ARE WE COLLECTING AND FOR WHAT PURPOSE?

If you choose to contact us and provide with your personal information we may use your personal information to:

• process your order, delivery and return
• send you prices and information as specifically requested by you;
• send invoices to you and collect payments
• send you email notifications regarding your order
• deal with enquiries and complaints

For the purposes listed we may ask you to provide:

• Names, Addresses and Contact Information of the person(s) placing an order with us.
• Names, Addresses and Contact Information of the person(s) using our services.

WHO IS YOUR DATA SHARED WITH?

We will NEVER without your express consent provide your personal information to any third parties for the purpose of direct marketing.

We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
On request we can provide copies of Privacy Policies of the respective suppliers.
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so

FOR HOW LONG YOU THE DATA STORED?

Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again for repeat order.
We are legally obliged to store some data for a certain amount of time, for example sale order records, payment records etc. (at the moment the periods are up to 10 years)

HOW CAN YOU ACCESS YOUR DATA?

You can ask us for a copy of information we hold about you. We require this request in writing You can also ask us to erase some or all your information under certain conditions:

• We do not need the data anymore to provide you with a service
• It is legal to do so

If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

If you require a copy of Privacy Policies of our suppliers, please contact us.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.