Terms & Conditions

Once an order has been placed it cannot be changed. Should you change your mind after the order has been processed, you will have to go through our returns procedure (listed below).

It is the end consumer’s responsibility to ensure that the goods ordered are suitable for the intended purpose/installation.

The goods are considered to be accepted and shall be dispatched at the buyer’s risk.

All force majeure occurrences relieve the seller of his responsibilities (such as natural disasters, flooding, fire, strikes and lack of delivery vehicles).

All orders are to be paid for prior to shipping.

The buyer should inspect the goods within one working day of delivery and notify the seller within this time of any defects which a thorough examination would reveal. The buyer shall not be entitled to reject the goods due to damage in whole or in part after more than working day from receipt of delivery.

The seller will not be liable for damages assessed after acceptance of the goods, except when the buyer establishes proof that the damage is due to a defective workmanship in the factory. The seller’s warranty is limited to a period of 1 year and, to the choice of the seller, to a replacement of the goods or refunding of the relevant items.

The seller will not be liable for any damage due to improper use, poor installation, improper maintenance or neglect by the buyer or any third party. The laws of England and Wales govern this agreement.


Returns Policy – Consumers

Please note that we do not accept returns on items that have been made to order (such as special paint finishes for exterior use). Customers are advised to use our sample service before making any purchase to ensure the suitability of the product before any order is processed.

Notify us within 2 weeks of you receiving your purchase. Please note that we don’t accept returns after 14 days. If you choose to return good please email us with a full list of product codes, and quantities to  uk@oracdecor.com (do not return goods to our Horsham address as the warehouse is not at this site).

You must then return the goods to the warehouse they were despatched from. Please not we do not accept returns to our sales office, so please email us for the relevant details of our sending depot.

The cost and responsibility for returning items is yours. Smaller items can often be returned most cost effectively from your local Post Office. Longer items may need another carrier, like UPS. Please be aware that their charges will be dependent upon the weight and volume of the package and larger, heavier packages can easily incur significant charges.

Any goods being sent back to Coving and mouldings must be received within 2 weeks of any agreement to accept them. Please note that we don’t accept returns after this time, which means any returns need to be back at our depot within 28 days of their initial receipt.

Any goods returned must arrive in a good condition suitable for re-sale. We cannot credit goods that come back damaged as they have no value. Please insure the items against damage with your carrier to avoid any disappointment.


Returns Policy – Trade Customers

Please note that we do not accept returns on items that have been made to order (such as special paint finishes for exterior use). Customers are advised to use our sample service before making any purchase to ensure the suitability of the product before any order is processed.

Notify us and return unwanted items within 2 weeks of you receiving the goods. Please note that we don’t accept returns after this period.

You must return the goods to the warehouse they were despatched from. Please contact us by phone or email uk@oracdecor.com for more details. The cost and responsibility for returning items is yours.

The goods being returned must be in a resaleable condition. We will not credit goods that are received back damaged as they have no value. We recommend that you insure the items against damage with the carrier you choose to return them by.

We will then credit you the full amount, less a 25% re-stocking charge and not including your initial delivery charge.


Privacy & Cookie Policy

We want to reassure you that we treat your details carefully and your data with the utmost respect. We take proactive approach to ensure the necessary steps are taken to protect the privacy of its users.

WHO IS COLLECTING YOU DATA AND HOW IS STORED?

Coving and Mouldings is data controller and processor. We use a password protected data management, email and accounting software to hold our data. Our passwords meet the required security standards. Our printed documentation is held securely.

WHAT DATA ARE WE COLLECTING AND FOR WHAT PURPOSE?

If you choose to contact us and provide with your personal information we may use your personal information to:

process your order, delivery and return
send you prices and information as specifically requested by you;
send invoices to you and collect payments
send you email notifications regarding your order
deal with enquiries and complaints

For the purposes listed we may ask you to provide:

Names, Addresses and Contact Information of the person(s) placing an order with us.
Names, Addresses and Contact Information of the person(s) using our services.

WHO IS YOUR DATA SHARED WITH?

We will NEVER without your express consent provide your personal information to any third parties for the purpose of direct marketing.

We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
• Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
On request we can provide copies of Privacy Policies of the respective suppliers.
• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so

FOR HOW LONG YOU THE DATA STORED?

Most data we collect is stored indefinitely. This is too allow us to provide a better service to you as a customer in the event that you contact us again for repeat order.
We are legally obliged to store some data for a certain amount of time, for example sale order records, payment records etc. (at the moment the periods are up to 10 years)

HOW CAN YOU ACCESS YOUR DATA?

You can ask us for a copy of information we hold about you. We require this request in writing You can also ask us to erase some or all your information under certain conditions:

We do not need the data anymore to provide you with a service
It is legal to do so

If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk

If you require a copy of Privacy Policies of our suppliers, please contact us.

WHAT ARE COOKIES

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

HOW WE USE COOKIES

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

THIRD PARTY COOKIES

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Orac Decor products available from www.covingandmouldings.co.uk